Return & Shipping Policy
Shipping Guide
Australia
COVID shipping times:
- within NSW 5-8 business days shipping time
- other states 4-12 business days shipping time
Delivery times are taken from Auspost's website and are estimates only. View up to date and detailed delivery times here https://auspost.com.au/service-updates/domestic-delivery-times
Orders typically dispatch in 1-2 business days but may take longer during busy periods.
We ship using Australia Post. Orders within Australia can take an estimated 2 - 7 days from dispatch.
Return Policy
All unused items in their original condition purchased from www.craft2u is eligible for a full refund.
WE WILL ACCEPT RETURNS ON THE FOLLOWING OCCASIONS:
- If the product is faulty
The product must be returned.
A replacement will be sent once returned or total cost of product can be refunded
- If the wrong product was sent in error
The product must be returned.
A replacement will be sent once incorrect product is collected or total cost of product can be refunded
UNFORTUNATELY, WE DO NOT ACCEPT RETURNS IF:
- You change your mind
- It has been 14 days from date of purchase
- The item was on sale or pre-ordered at the time of purchase
- Knitting needles, crochet hooks, tools, notions or DIY Kits (unless faulty)
If you need to return an item, please contact us with your order number and details about the product you would like to return.
We will respond with instructions on how to return the item from your order
1. Email us
at sales@craft2u.com.au with your name, order number, products you wish to return and whether you want a money refund or store credit (see step 3) so we can expect your return. Failure to do so will delay your return.
2. Return the items
You are required to return the items to our store at your own cost. You can bring it in person or post it back. You, the buyer, are responsible for the return method and the costs incurred. We will only return the full amount if the items arrive at our store or warehouse undamaged.
CRAFT2U
Shop 23, Narooma Plaza
185 princes Highway
Narooma
NSW 2546
3. Receive your refund
Your money will be returned within 7 days of receiving the items.
You can choose between getting your money refunded or exchanging for other items in the store (store credit). Please email to let us know which you would like before you return the items or it will default to a money refund.
Money refund |
Store credit |
Full amount for returned goods only |
Full amount for returned goods |
Postage cost NOT refunded |
extra $10 for shipping included in gift card |
Money returned through payment provider |
Online gift card email to you |